Probleme & Fehlerbehebung
Was passiert, wenn die WLAN-Verbindung abbricht?
If the Wi-Fi connection is interrupted, the Klyqa Welly will continue to operate normally and provide water as usual. However, you will no longer be able to...
Der Brunnen gibt kein Wasser aus – was tun?
Please check the following steps: Refill the fresh water tank Check that the dirty water tank is correctly positioned Make sure sleep mode is not activated...
Die App meldet, der Schmutzwassertank sei nicht richtig eingesetzt. Stimmt das?
Most likely, the dirty water tank is not fully seated . Gently press the tank toward the nozzle and make sure it is firmly and evenly positioned , with no...
Warum ist der Wasserdurchfluss schwach?
Possible causes include: Clogged filter or outlet: Clean the filter opening and the drinking cap thoroughly. Filter not properly prepared: Fully soak the...
Wenn LEDs nach dem Einschalten nicht leuchten
Please check the following: In the app , make sure the LED display has not been disabled Check whether the device is in sleep mode – LEDs are automatically...
Warum fließt nach Einbau des Ultra-Filters kein Wasser?
The ultra filter in the Klyqa Welly is made of a microporous material and must be de-aired (primed) before first use. If this step is skipped, trapped air...
Warum reagiert der Klyqa Welly nicht, nachdem er an das Stromnetz angeschlossen wurde?
This may be due to the following reasons: The device needs to be turned on manually: If the Klyqa Welly was previously switched off manually, it will not start...
Warum ist die Wassermenge beim Klyqa Welly sehr gering?
The Klyqa Welly has two separate water outlets : one at the fresh water tank and one at the drinking bowl . Depending on the outlet, different causes may...
Welly füllt kein Wasser / Fehlermeldung
If your Klyqa Welly Smart Water Fountain stops filling water or enters an error state, please check the following first: 1. Check the Silicone Ring Make sure...
Warum wird die Trinkmenge nicht sofort in der App angezeigt?
The Welly tracks your pet’s water intake in complete drinking sessions—not in real time. A drinking session starts when your pet approaches the fountain and...
Warum stoppt mein Welly das Wasserwechseln oder Nachfüllen, obwohl der Schmutzwassertank leer und der Frischwassertank gefüllt ist?
If your Klyqa Welly stops performing water changes or refilling, this is usually due to a small setup issue or the need for a recalibration . First, please...