Troubleshooting & Support
What happens if the Wi-Fi connection is lost?
If your Klyqa Welly loses its Wi-Fi connection, the pet fountain will continue to operate normally using its current settings. However, while the device is offline:. Once the device reconnects to Wi-Fi, app control and notifications will work again a
The fountain isn't dispensing water – what should I do?
If your Klyqa Welly isn't dispensing water, try the following steps:. Refill the fresh water tank if the water level is low. If the problem persists after trying these steps, please contact Klyqa Support for further assistance.
The app says the dirty water tank isn't installed correctly. Is that true?
Most likely, the dirty water tank is not fully seated. Gently push the tank toward the outlet nozzle until it fits securely. Make sure:. Once the tank is properly installed, the warning should disappear.
Why is the water flow weak?
A weak water flow can have several causes:
Why don't the LEDs light up after powering on?
If the LEDs don't light up after turning on your Klyqa Welly, check the following:. Recommendation:For full LED functionality, use the power adapter (mains power).
Why isn't water flowing after installing the Ultra Filter?
The Ultra Filter in the Klyqa Welly is made of a microporous material that must be primed (air removed) before first use. If air remains trapped inside the filter, it can completely block the water flow. Note:If the filter has not been primed, the tr
Why doesn't my Klyqa Welly respond after being connected to power?
This can have several causes:. If the device still doesn't respond, we recommend restarting the device or performing a factory reset.
Why is the water flow from my Klyqa Welly very low?
The Klyqa Welly has two separate water outlets: one at the fresh water tank and one at the drinking tray. The cause of low water flow depends on which outlet is affected. The optional Ultra Filter (ultrafiltration filter) may have reached the end of
Klyqa Welly isn't refilling water / Error message
If your Klyqa Welly Smart Pet Fountain is no longer refilling water or displays an error message, please check the following:. Make sure the silicone locking ring is correctly positioned above the dirty water tank. If the ring is missing or not seate
Why isn't my pet's water intake shown in the app immediately?
The Klyqa Welly does not measure your pet's water intake in real time. Instead, it records complete drinking sessions to provide the most accurate and reliable hydration data. A drinking session starts when your pet begins drinking from the fountain
Why has my Klyqa Welly stopped changing or refilling the water even though the dirty water tank is empty and the fresh water tank is full?
If your Klyqa Welly no longer changes or refills the water, the issue is usually caused by a small adjustment or the need for recalibration. Make sure the silicone locking ring is installed correctly. 👉 If the ring is not positioned properly, the fo
What happens if I reconnect the fountain to Wi-Fi?
Re-pairing the fountain resets its previous Wi-Fi settings. After reconnecting, you should review and configure your preferred settings again in the Klyqa Pet App.