Setup & Connectivity

Troubleshooting & Support

LEDs, Power & Safety

Usage & Features

Cleaning & Filters

Welly General

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FAQ: Frequently asked questions about the Welly Smart Cat Fountain.

Welly

Why won't my Air Klyna connect to Wi-Fi?

When should I replace the HEPA filter?

Why is the airflow weaker than before?

Why does my Air Klyna smell unusual?

Why is the device unusually loud?

Why can't the Air Klyna suck up large clumps of pet hair?

How do I clean the pre-filter mesh?

How do I install the power cable and bottom cover correctly?

How do I enable or disable Pet Lock?

Air Klyna Troubleshooting & Support

How do I redeem my free Klyqa Air Klyna?

Do I need to sign up for a subscription?

What is the Klyqa 6-Year Renewal Program?

When will I receive my new Klyqa air purifier?

Which replacement model will I receive?

Where can I track my progress?

Does a new cycle begin after the 6-year renewal?

Do third-party filters count toward the program?

How can I qualify for the free device renewal?

Air Klyna S 6-Year Renewal Program

What is the Air Klyna S?

How loud is the Air Klyna in the different operating modes?

How do I set up the Air Klyna?

How do I factory reset the Air Klyna?

Which filters does the Air Klyna S use?

Can I wash the HEPA filter?

How long does the HEPA filter last?

How is the HEPA H13 filter lifespan calculated?

Can I use third-party filters?

What operating modes are available?

How can I check the air quality in my room?

Can I create custom scenes for different air conditions?

Can I control the LED ring separately?

Does the Air Klyna have an ionizer?

Where should I place my Air Klyna?

Is the Air Klyna suitable for larger rooms?

Which app should I use for the Air Klyna?

Why should I keep the air purifier running 24/7?

Air Klyna General

Air Klyna

What is the Klyqa Welly Smart Pet Fountain?

How do I connect my Klyqa Welly to Wi-Fi?

Can I control the Klyqa Welly with a voice assistant?

Do I need to reconnect the device if I change my Wi-Fi router?

What happens if my cat chews on the power cable?

How do I reset the fountain to factory settings?

Where should I place my Klyqa Welly?

Does the Klyqa Welly support 5 GHz Wi-Fi?

How does the silicone locking ring on the outlet work?

What happens if the Wi-Fi connection is lost?

The fountain isn't dispensing water – what should I do?

The app says the dirty water tank isn't installed correctly. Is that true?

Why is the water flow weak?

Why don't the LEDs light up after powering on?

Why isn't water flowing after installing the Ultra Filter?

Why doesn't my Klyqa Welly respond after being connected to power?

Why is the water flow from my Klyqa Welly very low?

Klyqa Welly isn't refilling water / Error message

Why isn't my pet's water intake shown in the app immediately?

Why has my Klyqa Welly stopped changing or refilling the water even though the dirty water tank is empty and the fresh water tank is full?

What happens if I reconnect the fountain to Wi-Fi?

Can I use the Klyqa Welly during a power outage?

What do the different LED indicators mean?

What is Cat Light ("Teasing Mode")?

How much power does the Klyqa Welly consume?

What operating modes are available on the Klyqa Welly?

What type of water should I use in the Klyqa Welly?

How often do I need to refill the water?

How does the motion sensor (microwave radar) work?

Is the filter required for the Klyqa Welly?

What do the buttons on the Klyqa Welly do?

Which features are available in the different operating modes?

When does the Klyqa Welly automatically dispense fresh water?

How often should I replace the filters?

What happens in Night Mode?

Why should I calibrate the fountain after the initial setup?

Are the water tanks and drinking tray of the Klyqa Welly dishwasher safe?

How do I clean the Klyqa Welly drinking fountain?

How do I replace the sponge filter in the Klyqa Welly?

Why should I register the ultrafiltration filter in the app?

What makes the Klyqa Welly different from a conventional drinking fountain?

Why is it important for my cat to drink enough water?

Does the Klyqa Welly work in Battery Saver Mode?

What are the key features of the Klyqa Welly?